--- a/README	Fri Apr 16 18:46:08 2010 +0100
+++ b/README	Fri Apr 16 18:51:44 2010 +0100
@@ -92,6 +92,22 @@
 
 On clicking this link the user would be presented with a form to enter their query.
 
+Assistants
+----------
+
+To become available to answer user queries, assistants should join the relevant team
+MUC room(s). When a user submits a query they will receive a message with the query
+and the address of a room to join if they wish to assist the user.
+
+The first assistant to join the room is automatically marked as the user's primary
+assistant, and the user will be notified of their presence. They can simply converse
+with the user as normal at this point.
+
+While in the query room with the user present, 2 commands are available. Anyone may
+type the message "!assist" to notify the user that they will be the new primary
+assistant. If the assistant wishes to notify the user that they are no longer have an
+assistant they may type the message "!stop", or simply leave the room.
+
 License
 -------
 support-chat is licensed under the University of Illinois/NCSA Open Source License,