Mercurial > support-chat / file comparison
comparison: README
README
- changeset 60
- 35a99353d907
- parent 49
- 6d46d2518705
equal
deleted
inserted
replaced
| 59:603d9caeb6d5 | 60:35a99353d907 |
|---|---|
| 90 | 90 |
| 91 <a href="#support-chat">Live Support</a> | 91 <a href="#support-chat">Live Support</a> |
| 92 | 92 |
| 93 On clicking this link the user would be presented with a form to enter their query. | 93 On clicking this link the user would be presented with a form to enter their query. |
| 94 | 94 |
| 95 Assistants | |
| 96 ---------- | |
| 97 | |
| 98 To become available to answer user queries, assistants should join the relevant team | |
| 99 MUC room(s). When a user submits a query they will receive a message with the query | |
| 100 and the address of a room to join if they wish to assist the user. | |
| 101 | |
| 102 The first assistant to join the room is automatically marked as the user's primary | |
| 103 assistant, and the user will be notified of their presence. They can simply converse | |
| 104 with the user as normal at this point. | |
| 105 | |
| 106 While in the query room with the user present, 2 commands are available. Anyone may | |
| 107 type the message "!assist" to notify the user that they will be the new primary | |
| 108 assistant. If the assistant wishes to notify the user that they are no longer have an | |
| 109 assistant they may type the message "!stop", or simply leave the room. | |
| 110 | |
| 95 License | 111 License |
| 96 ------- | 112 ------- |
| 97 support-chat is licensed under the University of Illinois/NCSA Open Source License, | 113 support-chat is licensed under the University of Illinois/NCSA Open Source License, |
| 98 see the LICENSE file that accompanies this project for more information. | 114 see the LICENSE file that accompanies this project for more information. |
