diff -r 60f794938bf7 -r 510ca613996a js/supportchat.js
--- a/js/supportchat.js	Mon Mar 22 11:41:58 2010 +0000
+++ b/js/supportchat.js	Mon Mar 22 11:42:42 2010 +0000
@@ -70,6 +70,13 @@
 				team_muc.join(support_config.team_rooms[question_type], our_nick);
 			else if(ui_state == "wait")
 			{
+				var html = "<span class='muc-message'><span class='muc-nick'>" + htmlescape(nick) + "</span>" + " is answering your query</span><br/>\n";
+				$("#support-log").append(html).scrollTop($("#support-log")[0].scrollHeight);
+				$("#support-send-button").click(function ()
+					{
+						question_muc.send_message($("#support-input").val());
+						$("#support-input").val("");
+					});
 				set_ui_state("converse");
 			}
 		},