Mercurial > support-chat / file comparison
comparison: src/js/supportchat.js
src/js/supportchat.js
- changeset 37
- 010783d24970
- parent 36
- 562ff07a3968
- child 38
- 536e0a618d4a
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| 36:562ff07a3968 | 37:010783d24970 |
|---|---|
| 6 muc_server: "support.localhost", | 6 muc_server: "support.localhost", |
| 7 team_rooms: { | 7 team_rooms: { |
| 8 "Sales": "sales@support.localhost", | 8 "Sales": "sales@support.localhost", |
| 9 "Technical": "technical@support.localhost" | 9 "Technical": "technical@support.localhost" |
| 10 }, | 10 }, |
| 11 send_invites: true | 11 send_invites: true, |
| 12 offline_support: "support@localhost" | |
| 12 }; | 13 }; |
| 13 | 14 |
| 14 /*** XMPP handling */ | 15 /*** XMPP handling */ |
| 15 var conn = null; | 16 var conn = null; |
| 17 | |
| 18 /*** Query information */ | |
| 19 var question_type; // E.g. "Sales", "Technical" = $("#support-question-type").val(); | |
| 20 var question_name; // Name of the submitter | |
| 21 var question_text; // The query itself | |
| 16 | 22 |
| 17 /* Called by Strophe when status of connection changes | 23 /* Called by Strophe when status of connection changes |
| 18 (from disconnected to connected, vice-versa, etc.) | 24 (from disconnected to connected, vice-versa, etc.) |
| 19 */ | 25 */ |
| 20 function handle_connection_status(status, err) | 26 function handle_connection_status(status, err) |
| 44 /*** UI handling */ | 50 /*** UI handling */ |
| 45 | 51 |
| 46 /* Initial UI state */ | 52 /* Initial UI state */ |
| 47 var ui_state = "question"; | 53 var ui_state = "question"; |
| 48 | 54 |
| 49 /* Change the UI state (question, wait, converse) */ | 55 /* Called to change the UI state (question, wait, converse) */ |
| 50 function set_ui_state(new_state) | 56 function set_ui_state(new_state) |
| 51 { | 57 { |
| 52 if(ui_state != new_state) | 58 if(ui_state != new_state) |
| 53 { | 59 { |
| 54 $("#support-"+ui_state).hide(); | 60 $("#support-"+ui_state).hide(); |
| 57 } | 63 } |
| 58 | 64 |
| 59 /* Handle the user submitting the question form */ | 65 /* Handle the user submitting the question form */ |
| 60 function on_question_submit() | 66 function on_question_submit() |
| 61 { | 67 { |
| 62 var question_type = $("#support-question-type").val(); | 68 question_type = $("#support-question-type").val(); |
| 63 var question_name = $("#support-question-name").val(); | 69 question_name = $("#support-question-name").val(); |
| 64 var question_text = $("#support-question-text").val(); | 70 question_text = $("#support-question-text").val(); |
| 65 | 71 |
| 66 var our_nick = question_name; | 72 var our_nick = question_name; |
| 67 | 73 |
| 68 set_ui_state("wait"); | 74 set_ui_state("wait"); |
| 69 | 75 |
| 111 question_muc.join(unique + "@" + support_config.muc_server, our_nick); | 117 question_muc.join(unique + "@" + support_config.muc_server, our_nick); |
| 112 }); | 118 }); |
| 113 | 119 |
| 114 // Create the team MUC object (it will be joined after we join the question MUC) | 120 // Create the team MUC object (it will be joined after we join the question MUC) |
| 115 var team_muc = new MUC(conn, { | 121 var team_muc = new MUC(conn, { |
| 122 // Someone joined the team MUC | |
| 116 joined: function (stanza, muc, nick) | 123 joined: function (stanza, muc, nick) |
| 117 { | 124 { |
| 118 if(nick != our_nick) | 125 if(nick != our_nick) |
| 119 return; | 126 return; |
| 120 | 127 |
| 121 var sent = false; | 128 var sent = false; |
| 122 for(var nick in team_muc.occupants) | 129 for(var nick in team_muc.occupants) |
| 123 { | 130 { |
| 124 //FIXME: Check affiliation | 131 var affiliation = $(stanza) |
| 132 .find("x[xmlns='http://jabber.org/protocol/muc#user']>item") | |
| 133 .attr("affiliation"); | |
| 134 if(affiliation == "none" || nick == our_nick) | |
| 135 continue; | |
| 125 sent = true; | 136 sent = true; |
| 126 if(nick == our_nick) | 137 if(support_config.send_invites) |
| 127 continue; | |
| 128 else if(support_config.send_invites) | |
| 129 team_muc.send_invite(team_muc.jid+"/"+nick, question_text + "\n" + question_muc.jid); | 138 team_muc.send_invite(team_muc.jid+"/"+nick, question_text + "\n" + question_muc.jid); |
| 130 else | 139 else |
| 131 team_muc.send_private_message(nick, question_text + "\n" + question_muc.jid); | 140 team_muc.send_private_message(nick, question_text + "\n" + question_muc.jid); |
| 132 } | 141 } |
| 133 if(!sent) | 142 if(!sent) |
| 142 { | 151 { |
| 143 our_nick += "_"; | 152 our_nick += "_"; |
| 144 muc.join(support_config.team_rooms[question_type], our_nick); | 153 muc.join(support_config.team_rooms[question_type], our_nick); |
| 145 } | 154 } |
| 146 else | 155 else |
| 147 alert("unhandled error: " + error); | 156 alert("unhandled error: " + error); //FIXME |
| 148 } | 157 } |
| 149 }); | 158 }); |
| 150 } | 159 } |
| 151 | 160 |
| 152 function build_ui() | 161 function build_ui() |
| 185 <p>To receive a reply to your question via \ | 194 <p>To receive a reply to your question via \ |
| 186 email, please enter your email address \ | 195 email, please enter your email address \ |
| 187 below: \ | 196 below: \ |
| 188 </p> \ | 197 </p> \ |
| 189 <input id="support-offline-email" type="text" /> \ | 198 <input id="support-offline-email" type="text" /> \ |
| 190 <input id="support-send-button" type="submit" value="Submit" /> \ | 199 <input id="support-offline-submit-button" type="submit" value="Submit" /> \ |
| 191 </div> \ | 200 </div> \ |
| 192 <div id="support-offline-thanks"> \ | 201 <div id="support-offline-thanks"> \ |
| 193 <p>Thank you. Your question has been submitted \ | 202 <p>Thank you. Your question has been submitted \ |
| 194 and will be replied to as soon as an assistant \ | 203 and will be replied to as soon as an assistant \ |
| 195 becomes available.</p> \ | 204 becomes available.</p> \ |
| 207 ui.appendTo("body"); | 216 ui.appendTo("body"); |
| 208 | 217 |
| 209 if(start_connection()) | 218 if(start_connection()) |
| 210 { | 219 { |
| 211 $("#support-question-submit").click(on_question_submit); | 220 $("#support-question-submit").click(on_question_submit); |
| 221 $("#support-offline-submit-button").click(function () | |
| 222 { | |
| 223 $("#support-offline-form").hide(); | |
| 224 conn.send($msg({to: support_config.offline_support, type: "normal"}) | |
| 225 .c("subject").t("Support query from " + question_name).up() | |
| 226 .c("body").t(question_text + "\n\nReply via email to: "+ | |
| 227 $("#support-offline-email").val())); | |
| 228 $("#support-offline-thanks").show(); | |
| 229 }); | |
| 212 ui.dialog({ | 230 ui.dialog({ |
| 213 title:"Live Support", | 231 title:"Live Support", |
| 214 height: 400, | 232 height: 400, |
| 215 width: 285 | 233 width: 285 |
| 216 }); | 234 }); |
| 229 function activate_links() | 247 function activate_links() |
| 230 { | 248 { |
| 231 $("[href='#support-chat']").click(display_ui); | 249 $("[href='#support-chat']").click(display_ui); |
| 232 } | 250 } |
| 233 | 251 |
| 234 $(activate_links); //FIXME (debugging) | 252 $(activate_links); |
